Refund policy

RETURNS & EXCHANGES

We want you to feel confident shopping with Hang Ten. If something is not right, we are happy to help with a return or exchange.

Exchanges

Need a different size or colour?

To make an exchange, return the item you do not want to keep and place a new order in the webshop. This is the fastest and safest way to get the right product — you can check that it is in stock and receive it sooner.

An exchange is handled as a return followed by a separate new order. The new order is subject to our standard shipping rates; any shipping charge will be shown at checkout. For returns within Sweden and Denmark, a return fee of SEK 49 is deducted from your refund.

For international orders, an exchange is made by returning the item and placing a new order.

Returns

You have 30 days from the day you receive your order to return an item.

For a return to be approved, the product must be:

  • unused
  • in its original condition
  • with all labels attached

Returns — Sweden and Denmark

  • Use the return label included with your order. You do not need to register the return or notify us in advance.
  • Drop the parcel off at a parcel shop.
  • A return fee of SEK 49 is deducted from your refund.

International returns

For returns from outside Sweden and Denmark, you are responsible for the return shipping cost. We recommend using a trackable service.

Uncollected parcels

You have 14 days to collect your parcel from the parcel shop. If it is not collected, it will be returned to us and a fee of SEK 149 for return shipping and handling will be deducted from your refund.

Warranty claims and complaints

Please email info@mjukvinden.shop about any warranty claim or complaint before returning an item. In some cases, a photo may be enough, so please wait to send the item back until we have agreed how to handle the case. We follow the Swedish Consumer Sales Act and the recommendations of the Swedish National Board for Consumer Disputes (ARN). For more information, visit Konsumentverket.

Refunds

Once we have received and approved your return, we will refund the amount to the same payment method used for the purchase. Refunds are normally processed within 5–10 business days after the return has been handled.